If they are using a nick that is registered, and they are not the one that registered it, nickserv will change it after 1 minute each time the switch to it.
If it is their nick, they need to identify, either by entering their password in the box, or by doing /msg nickserv identify password once they have connected.
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Ryan
Please do not PM me for support; the forums are where your answered questions may help others in the future.