You can not add someone to the access list if 1. you are a half op 2. trying to add them to a level that is higher than what you are at, or lastly you have xop turned on or off. If XOP is off you have to use the access list /msg chanserv access #channel add nick level \\ levels: 3 = VOP, 4 = HOP, 5 = AOP, 10 = SOP, 10000 = q. On the other hand if the xop feature is on the command will be /msg chanserv {hop/aop/sop} #channel add nick. Also make sure that the nick you are trying to add to the access list has a registered nick.
Regards, David